Legal information

Terms of service

The terms governing use of your account and the TAVLO platform.

Last updated: 08/09/2026

On this page

These Terms and Conditions govern access to, registration for and use of TAVLO, as well as the purchase of certain optional products, services and features offered through the platform.

Service owner:
Sonia Vidal Cortés, self-employed professional
Tax ID: 21691476S
Trading name: TAVLO
Website: https://tavlo.es
Contact email: info@tavlo.es

For these terms, “TAVLO” refers to both the platform and its owner where appropriate in context.

Registering with TAVLO, using its services or purchasing optional products or services constitutes acceptance of these terms.

TAVLO is a digital platform mainly intended for bars, restaurants, cafés, bakeries and other hospitality and food-service businesses, referred to below as “Venues”.

The platform enables venues to create, manage, update and publish digital menus accessible through QR codes.

Among other features, TAVLO may enable:

* creation and publication of digital menus;
* organisation of products into categories;
* addition of names, descriptions, prices and images;
* addition of allergen or dietary information;
* identification of vegetarian, vegan, gluten-free, lactose-free and other options;
* customisation with logos, images, colours or fonts;
* publication of the menu in different languages;
* generation of QR codes;
* access to additional products, tools or services related to digitising the venue.

TAVLO may expand, improve or change available features as the service develops.

Access to TAVLO's main digital-menu creation and management features is offered free of charge to Venues.

TAVLO may also offer optional paid products or services, such as printed QR codes, physical materials, stands, signage, customisation services or other additional features.

Purchasing these products or services is always voluntary and is not required to retain access to the platform's free features.

An account is required to use certain features.

The user declares that they:

* are of legal age;
* act in their own name as a business or professional, or are authorised to represent the Venue;
* provide truthful, accurate and up-to-date information;
* have a valid email address;
* accept these Terms and Conditions.

The Venue is responsible for protecting its login credentials and for actions performed through its account.

If unauthorised access is detected, it must notify TAVLO as soon as possible.

The Venue is responsible for all information published in its digital menu.

This includes, among other things:

* product names;
* prices;
* descriptions;
* photographs;
* ingredients;
* allergens;
* nutritional or dietary information;
* availability;
* characteristics such as vegetarian, vegan, gluten-free or lactose-free;
* the venue's own promotions;
* any other information provided by the Venue itself.

The Venue agrees to keep this information up to date and comply with the legal obligations applicable to its business.

TAVLO provides the technological infrastructure for publishing this information but does not systematically verify the accuracy of data entered by each Venue.

TAVLO does not replace the Venue's legal obligations concerning consumer information, food safety, prices, allergens or any other applicable sector-specific regulations.

The Venue retains its rights over the content it publishes, including its trading name, brand, logo, photographs, text and other materials.

By uploading content to TAVLO, it grants TAVLO a non-exclusive, free licence limited to what is necessary to:

* store the content;
* reproduce it;
* technically adapt it;
* display it in the digital menu;
* generate materials related to the purchased service.

The Venue declares that it has the necessary rights to use all materials it adds to TAVLO.

TAVLO may remove content where there are reasonable indications that it infringes third-party rights or applicable law.

The platform, its code, structure, design, brand, logo, original text, graphics and other TAVLO-owned content are protected by intellectual and industrial property law.

Reproduction, modification, distribution or exploitation outside the uses expressly permitted by the platform is not authorised.

Each Venue may have one or more QR codes linking to its digital menu or other TAVLO features.

The Venue is responsible for:

* placing QR codes in suitable locations;
* ensuring they are readable;
* replacing damaged codes;
* using only codes corresponding to its own venue.

TAVLO is not responsible for problems arising from damaged, tampered with, poorly printed QR codes, codes altered by third parties or codes used outside their intended context.

Digital menus may include a section called “Just for you”, or a similar name, displaying third-party benefits, promotions, offers or commercial content.

These offers may include links to external websites.

Unless expressly stated otherwise, TAVLO does not supply the promoted products or services and does not participate in the contractual relationship between the end user and the third-party advertiser.

The terms, availability, prices, requirements, privacy policies and other aspects of these offers are the responsibility of each third party.

TAVLO may receive remuneration when users complete certain valid actions through these promotions, such as registrations, requests for information or purchases.

The commercial content displayed may change over time and between venues.

TAVLO may offer certain Venues a system through which they may receive an economic share linked to certain conversions generated through the platform.

When this feature is enabled, conversions will initially be provisional.

They may be rejected, cancelled or adjusted where:

* they are invalidated by the advertiser;
* they are duplicates;
* fraud is detected;
* they do not meet campaign requirements;
* incorrect information is provided;
* refunds, cancellations or other adjustments are reported by the advertiser.

Unless otherwise stated, conversions may become validated once the applicable validation period has passed.

TAVLO may set a minimum payment threshold, currently €25 of validated balance.

Settlement, invoicing, self-billing or payment procedures will be shown to the Venue within the platform when this feature is available.

Accepting this feature may require additional tax and bank information.

Artificially generating or manipulating registrations, sales or conversions to obtain commissions is prohibited.

TAVLO may cancel fraudulent conversions and suspend the Venue's participation in the programme.

TAVLO may offer additional products or services, including:

* QR stickers;
* signage;
* table stands;
* displays;
* printed materials;
* customisation services;
* premium features or other complementary services.

The specific terms, price and characteristics of each product will be shown before purchase.

12.1 Product characteristics

TAVLO may sell personalised QR stickers for Venues.

TAVLO currently offers a pack of 12 personalised QR stickers for €11.95, including VAT and shipping to mainland Spain.

12.2 Price

The current price will be displayed before completing the purchase.

Where expressly stated, the price includes VAT and shipping.

TAVLO currently offers a pack of 12 personalised QR stickers for €11.95, including VAT and shipping to mainland Spain.

12.3 Shipping area

When “shipping included to mainland Spain” is stated, that price applies only to addresses in mainland Spanish territory.

Unless expressly stated otherwise, that price excludes:

* the Balearic Islands;
* the Canary Islands;
* Ceuta;
* Melilla.

Orders for these areas may require different shipping terms or costs and must be discussed with TAVLO in advance.

Personalised products may incorporate QR codes, logos, trading names or other Venue-specific elements.

The buyer is responsible for providing correct information and having the necessary rights over the materials supplied.

When TAVLO requests prior approval of a design, the buyer must review it before authorising production.

Once production has started, changes or cancellations cannot be guaranteed.

Personalised physical products are made specifically for each Venue.

When the buyer legally qualifies as a consumer or user, the exception to the right of withdrawal for goods made to their specifications or clearly personalised may apply.  

Consequently, as these products are made to the buyer's specifications or clearly personalised, the right of withdrawal will not apply where the statutory exception for such goods is met.

This limitation does not affect the buyer's rights if the product is defective, arrives damaged, is incorrect or contains an error attributable to TAVLO.

If the product received has a defect, damage or error attributable to TAVLO, the buyer must contact:

info@tavlo.es

Additional information or photographs may be requested to verify the issue.

Where appropriate, TAVLO may:

* replace the product;
* produce it again;
* issue a full or partial refund;
* offer another equivalent solution.

Rights recognised by applicable mandatory legislation will always remain in force.

TAVLO is not responsible for errors resulting from incorrect information supplied by the buyer, including:

* incorrect delivery addresses;
* incorrect tax details;
* incorrect logos;
* incorrect text or names;
* incorrect personalisation instructions.

Where an error can be corrected before production or shipping begins, TAVLO may try to correct it without undertaking to guarantee that correction.

Any preparation and delivery times shown are estimates.

TAVLO is not responsible for delays caused by circumstances outside its control, such as carrier incidents, force majeure or incorrect delivery addresses.

If an order is returned because delivery is impossible for reasons attributable to the buyer, new shipping charges may apply.

Payments for optional products and services may be processed through specialised external providers such as Stripe.

TAVLO does not directly store complete payment-card details.

The buyer must provide correct payment and billing details.

Availability of particular payment methods depends on the provider and current configuration.

TAVLO may issue the corresponding invoice for purchases made.

Invoices may be generated and sent electronically through external technology providers.

The buyer must provide the tax details necessary for correct invoicing.

Invoices must contain the information required by applicable law, including sequential numbering, date, identification of the parties, transaction description, taxable amount, tax rate and tax amount where applicable.  

Before completing an electronic purchase, buyers will have access to essential information about the product or service, its price, applicable taxes and contractual terms.

The purchase process may allow errors to be reviewed and corrected before payment.

The contract may be concluded in Spanish.

TAVLO may retain transaction information electronically for the periods required by law.

After completing the purchase, the buyer will receive electronic confirmation of the transaction.

TAVLO will endeavour to keep the service operational and accessible.

However, uninterrupted availability is not guaranteed.

Interruptions may occur due to:

* maintenance;
* updates;
* technical incidents;
* external provider problems;
* force majeure;
* circumstances beyond TAVLO's reasonable control.

Using TAVLO for the following is prohibited:

* illegal activities;
* publishing fraudulent or misleading content;
* infringing third-party rights;
* deliberately misleading price manipulation;
* impersonating venues;
* accessing other people's accounts;
* attempting to compromise platform security;
* introducing malware;
* artificially manipulating conversions or commissions;
* abusive use affecting the service or other users.

TAVLO may suspend or cancel an account in cases of:

* fraud;
* abusive use;
* breach of these terms;
* infringement of third-party rights;
* security risks;
* illegal activity;
* conversion manipulation;
* prolonged inactivity where necessary to maintain the service.

Where reasonably possible and no immediate risk exists, TAVLO will endeavour to inform the Venue.

The Venue may request account closure or stop using the service.

Deletion of certain data is subject to applicable statutory retention obligations.

Consequently, not all data can be deleted immediately when it must legally be retained, for example for tax, accounting, contractual or security purposes.

The processing of personal data is governed by TAVLO's Privacy Policy.

Users may consult it for information on:

* controller identity;
* processing purposes;
* legal bases;
* recipients;
* retention;
* international transfers, where applicable;
* data subjects' rights.

Data-protection requests may be sent to: info@tavlo.es

To the extent permitted by law, TAVLO is not responsible for:

* incorrect information published by Venues;
* errors in prices, allergens, ingredients or availability;
* products or services supplied by Venues themselves;
* Venues' failures to comply with legal obligations;
* third-party content or services;
* external links;
* indirect losses arising from service interruptions;
* incidents caused by external technology providers beyond TAVLO's reasonable control.

Nothing in this clause limits liability that cannot legally be excluded.

TAVLO may change, expand or withdraw features where necessary for technical, commercial, legal, security or product-development reasons.

The main free features may coexist with optional additional paid products or services.

TAVLO may update these terms where necessary.

Where changes materially affect users' rights or obligations, TAVLO may communicate them through the platform, email or another appropriate channel.

The current version will remain available on the website.

These terms are governed by Spanish law.

When users act as businesses or professionals, the parties submit to the courts of Valencia unless mandatory law provides otherwise.

When users legally qualify as consumers, the jurisdiction rules applicable to them will be respected.

For any enquiries about TAVLO or these Terms and Conditions:

TAVLO
Email: info@tavlo.es
Website: https://www.tavlo.es